Dispute Resolution Policy of ninecasino.one Operated by UNO DIGITAL MEDIA B.V.

1. Complaints

1.1. Contacting Customer Service

You have the option to contact our customer service at support@ninecasino.one to register any complaints related to our services.

1.2. Handling Complaints

Complaints are initially addressed by the support department and, if necessary, escalated within the organization in the event that support personnel cannot resolve the issue immediately. We will keep you reasonably informed about the status of your complaint.

1.3. Further Recourse

If the dispute remains unresolved at the casino management level, you have the right to contact an independent body, gaming authority, or the licensing regulator as specified on the Website.

1.4. Authority of Server Logs

In the event of any dispute, you acknowledge and agree that server logs and records will serve as the final authority in determining the outcome of any claim. If a discrepancy arises between the result displayed on your screen and the game server, the result logged on the game server will take precedence. Our records will conclusively establish the terms and conditions of your participation in the relevant online gaming activity and the resulting outcomes.

1.5. Communication

When we need to communicate with you regarding such a dispute, we will utilize the contact details provided in your account.

1.6. Curacao eGaming

You retain the right to escalate unresolved disputes to Curacao eGaming by emailing complaints@curacao-egaming.com or by submitting the “Complaints” form via the CEG seal at ninecasino.one. For additional information about Curacao eGaming, please visit curacao-egaming.com.

2. Arbitration

2.1. Jurisdiction

Our Terms and Conditions are governed by the Laws of Curacao. Both parties mutually agree that any dispute, controversy, or claim arising from or related to the Terms and Conditions, or their breach, termination, or invalidity, shall be subject to the exclusive jurisdiction of Curacao.