Forgot Your Password?

If you’ve forgotten your password, please follow these steps for security reasons:

  1. Click on the “Forgot Your Password?” option found just below the password entry box.
  2. You will be prompted to answer the “Secret Question” that you provided during registration.
  3. Upon successful verification, you will receive a message stating, “Your password has now been changed. You may now log in to the Casino.”
  4. An additional email will be sent to your registered email address confirming your new password.

How to Verify Your Account

Upon registration, a welcome email will be sent to your account’s registered email address. This email will contain a link to verify your account. Verifying your account ensures you receive our emails, keeping you updated on promotions and games.

Game Stuck? How to Close NineCasino

If your game becomes frozen during a bet, we recommend the following steps:

  1. Close the software using the Task Manager (Activity Monitor for Mac). To do this, press CTRL + ALT + DEL simultaneously to open the list of functions.
  2. Select “Start Task Manager” to close the game.

Your game will resume when you log in to the casino again.

“Player Already Connected” Error

If you encounter the error message “Player Already Connected” while trying to log in to the download version of NineCasino, you may not have logged out properly from the instant version. Ensure that you log out correctly from the instant version by clicking on the “Log out” button.

Pop-Up Blocker Error

If you receive the error message “Your browser is using a pop-up blocker. To continue playing, please enable pop-ups for this site,” you can configure the pop-up blocker as follows:

Internet Explorer:

  1. Click “Start,” go to “All Programs,” and select “Internet Explorer.”
  2. On the “Tools” menu, click “Internet Options.”
  3. Click the “Privacy” tab, then select the “Block pop-ups” check box to turn off the Pop-up Blocker.
  4. Click “Apply” and then “OK.”

Google Chrome:

  1. Click the Chrome menu on the browser toolbar.
  2. Select “Settings.”
  3. Click “Show advanced settings.”
  4. In the Privacy section, click the “Content settings” button.
  5. In the Pop-ups section, select “Allow all sites to show pop-ups.”
  6. Click “Apply” and “OK.” Then restart your browser.

How to Claim Your Free Bonus

To claim your free bonus, follow these steps:

  1. Open the Cashier.
  2. Navigate to the “Bonuses” section.
  3. Enter the relevant Coupon Code.
  4. Click the “Submit” button.

Your bonus will then be credited to your account.

Games Eligible for Bonuses

Unless otherwise stated, all bonuses have “Standard Wagering” terms, allowing you to place bets on Slots and Scratch games. Eligible games may vary from one offer to another, so please review our Bonus Policy to avoid any confusion.

Checking Bonus Wagering Requirements

You can monitor your bonus wagering requirements by accessing the Cashier and navigating to the Bonuses section. Wagering requirements may differ between offers, so we recommend reviewing our Bonus Policy for clarity.

Depositing Money into Your Account

When you’re ready to play with real money, you can deposit using various methods, including credit/debit cards, Neteller, Skrill, and other e-payment options. The availability of methods depends on your country, and you can find them in the Deposit section of the Cashier.

Documentation for Withdrawals

For security reasons, we may request verification documents upon your first withdrawal request. Please provide:

  1. A utility bill not older than 6 months.
  2. A copy of the front of your credit card (with the middle 8 digits hidden for security).
  3. Proof of ID (Passport/Driving Licence, etc.).

If you are withdrawing to an E-Wallet account, provide your account number/email address attached to the account. We typically process these documents within 12 hours. If you haven’t heard from us within 48 hours, please contact customer support.

Withdrawal Processing Time

Bank transfers can take up to 5 business days. For a detailed timetable, visit the Withdraw section of the Cashier.

“Cannot Withdraw with Active Bonuses” Error

If you have an active bonus in your account, you must fulfill the bonus requirements before making a withdrawal request. Track your bonus requirements in the Bonuses section of the Cashier. Once the requirements are met, you can proceed with your withdrawal.

Setting Limits on Your Play

Yes, you can set deposit limits in the personal settings section of the Cashier. You can also establish other account limitations, including access restrictions for specified time periods, in the Account Limitations section. Refer to our Responsible Gaming page for more details.

Fees for Processing at NineCasino

Any fees associated with processing are clearly displayed during the deposit/withdrawal process if applicable.

Safety at NineCasino

NineCasino is highly recommended for both the popularity of our games and the security we offer players. Our entire gaming system and internal procedures are fully certified in compliance with license conditions.

Safety of Personal Details

We prioritize the security of your personal and financial information. We use industry-standard security protocols to ensure all transactions, including deposits and withdrawals, are carried out securely. This technology protects your information during transmission between you and NineCasino.

Platforms for NineCasino

You can play your favorite games on various platforms, including PC, tablets, and smartphones.

Game Providers at NineCasino

NineCasino offers games from providers such as Amaya, NextGen, NetEnt, WMS, Evolution, and many others, ensuring a wide selection to suit your preferences.