At NineCasino, operated by UNO DIGITAL MEDIA B.V., we are committed to upholding the “Know Your Customer” (KYC) principles to prevent financial crime and money laundering through client identification and due diligence. To ensure the integrity of our platform and adhere to legal requirements, we may request certain KYC documentation from our users.

Identification Process

  1. The Company reserves the right to request KYC documentation at any time to verify a user’s identity and location on We may also restrict service, payments, or withdrawals until identity is sufficiently determined or for other reasons at our discretion based on the legal framework.
  2. We follow a risk-based approach and perform due diligence checks and ongoing monitoring on all clients, customers, and transactions. We employ three stages of due diligence checks based on the risk, transaction, and customer type:
    • Simplified Due Diligence (SDD): Used for extremely low-risk transactions that do not meet required thresholds.
    • Customer Due Diligence (CDD): The standard due diligence check used for most verifications and identifications.
    • Enhanced Due Diligence (EDD): Employed for high-risk customers, large transactions, or special cases.

Required Documents

Depending on the type of due diligence check, different documents and information may be requested from users:

Minimum Identification Data Set:

  • Full name
  • Date of birth
  • Permanent residence address
  • Identification number

Actual Identification Documents:

  • Actual passport/ID card
  • Document confirming the client’s permanent residence address at the given time (e.g., utility bill, bank account statement, etc.) not older than 6 months

Additional Identification Documents:

  • Additional national identity card (e.g., driver’s license, military ID)
  • Photos of a user with an open passport against the background of their face (readable)
  • Bank card front photo (showing 5 first and 4 last digits, owner’s name, and expiry date, readable)

Document Approval and Status:

  • Documents provided will be reviewed, and users will receive a “Temporarily Approved” status.
  • The KYC Team will review the documents within 24 hours and notify the user of the outcome: (1) Approved; (2) Rejected; (3) More information needed (with no further change in status).

User Status and Withdrawals:

  • Users with “Temporarily Approved” status can use the platform, but their right to complete any withdrawals may be limited.
  • The Company will make a final decision upon analyzing the documents. If the KYC process is unsuccessful, the reason is documented, and a support ticket is created.
  • Users who do not pass a KYC check successfully cannot make additional deposits or withdrawals.

Detailed Activity Check:

  • If a user passes the KYC process successfully, a detailed algorithmic and manual check is performed on the user’s activity and balance before any withdrawal to ensure it results from proper platform activity.

Fund Transfers:

  • Under no circumstances may a user transfer funds directly to another user.

We are dedicated to ensuring the security and integrity of our platform, and our KYC process is an essential part of these efforts.